Hanover Library Catalogue

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Crucial conversations [sound recording] : tools for talking when stakes are high / Kerry Patterson ... [et al.].

Contributor(s): Publication details: New York : McGraw-Hill Audio, p2003.Description: 4 sound discs (4.5 hr.) ; 4 3/4 inISBN:
  • 0972488901
Subject(s): DDC classification:
  • 302.2
LOC classification:
  • BF637.C45 C78 2002
Read by Anna Fields.Summary: Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.

Abridged.

Read by Anna Fields.

Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.

Compact discs.

Set includes: 4 compact discs.

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The support of the Government of Ontario, through the Ministry of Tourism and Culture is acknowledged.
The support of the former Friends of the Hanover Library is acknowledged.

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